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Subject: Letter of Compliment (STC Travel)
Dear Mr Rozario
I am writing this letter to thank you for introducing STC Travel Sdn Bhd as a travel agent to the students going abroad for further studies.
Since the day, Mr Stephen Chan gave introduction of his travel agency, STC Travel had been guiding, assisting, helping and dealt with the problems as and when needed until the day my daughter and one of her friend arrived at Cardiff Airport.
I am very much pleased to inform your goodself that STC Travel is a reliable travel agent and prominent. I have quite numbers of unusual problems which I believe no other travel agents will have the courtesy neither to bother nor care but STC Travel staffs such as Mr Stephen Chan and Ms Michelle Ow, with their expertise professionalism made these situations look easy and comforting.
My numerous inquiry was clarified by Mr Chan and Ms Ow in such a short period of time compared to some other travel agents that took days giving unjustifiable reasons whatsoever (this is a testimonial by my daughter's travelling friend from another college not BAC).
Mr Stephen Chan has been generously shared his precious time in dealing with my problems. Due to some urgency in travelling during pendamic regulations, to my surprise, Mr Chan even answered my call on one occasion and at that time it was past midnight (01:25 am to be exact).
As a mother, I am very sure that it is a relief if your child is able to travel with a friend or a companion. In my circumstances, my daughter is a little introvert. Most of her college friends went to different universities and those who were going to the same university with her, either wishes to fly either earlier or later dates.
I was so blessed because Ms Michelle Ow of STC Travel understand my situation. She has been very efficient, supportive and caring. My daughter's travel arrangements right from KUL to Cardiff Airport has been very pleasant as Ms Michelle Ow makes arrangement in such a way that both of the girls travelled comfortably together.
As a sincere appreciation from my daughter, attached herewith some quick glance of photos during her flight and transit from KUL to Amsterdam Schiphol until the final destination, Cardiff Airport as evidence that she travelled comfortably and confidently with STC Travel Sdn Bhd's arrangements.
To STC Travel... I am very grateful for the services rendered and appreciate your dedication as well as your commitment for both parents and students. These are your professionalism that keep parents ease of heart.
To BAC... Thank you. Keep up with the good work.
Subject: Job Well Done
Hi Tila, hope you are doing well.
Tila just need to highlight that Stephen Chan and his staff have done a very good job in getting Keebir's and Chee Han Lin's tickets to travel to Nottingham via KLM.
Stephen has been very helpful and I will normally call him after office hours and he will still take my call and advice on what needs to be done. He even handled the student Insurance for Keebir and Chee. Will highly recommend STC Travel.
And not forgetting Brian Ngiam who handled the Visa application for Keebir and Chee. Stephen is the one that introduced me to Brian.
Brian has been very helpful and he has always been available whenever I need any assistance on Keebir's Student Visa. Will also recommend Brian.
Thank you so much Tila for all your kind help.
Thank you to Stephen and his staff and also Brian Ngiam.
Subject: Re: Letter of Compliment (STC Travel)
Dear Stephen and Michelle,
Very impressive testimonial from a parent. I truly appreciate the services rendered to our students throughout the years we have been working with you. I look forward to many more years of successful partnership.
Congratulations and keep up the great work.
Brickfields Asia College